The HP Laptop Subscription includes:
A new HP laptop
Choose one of our popular HP laptops to fit your needs.
Continuous coverage
We'll ship a new laptop the next business day if it can't be fixed, at no extra cost to you.4
Expert 24/7 support
Day or night, our 24/7 Pro live support team is here to help answer any questions. No bots here.3
Upgrade after 12 months
After one year, you have the option to upgrade to the newest tech. Or keep the one you love. It's up to you.1
Choose your perfect laptop
Every subscription includes:
Continuous laptop coverage
Expert 24/7 Pro live support
Laptop upgrades
Every subscription includes:
Continuous laptop coverage
Expert 24/7 Pro live support
Laptop upgrades
How It Works
1
Select a new laptop
Choose a laptop that's right for you.
2
Sign up in minutes
Create an account and enter your billing information. You'll receive your laptop within three business days.6
3
Use it. Love it.
Enjoy your new laptop, worry-free, all for one monthly payment.1
4
Laptop Upgrades
After one year, you have the option to upgrade to the newest tech-or keep the one you love. It's up to you!1 Learn more 
Try it for 30 days, risk-free.
Subscribe to the HP Laptop Subscription risk-free, for 30 days. 5 If you don't love it, you can cancel your subscription and return the laptop to HP and we will refund your charges.
Returning the laptop to HP.
See Details
Experience the HP Laptop Subscription difference
Continuous laptop coverage
Your HP Laptop subscription is always supported by HP with repair coverage included so you always have a working laptop. If the laptop cannot be fixed, we will ship you a replacement the next business day at no cost to you.
Data security and protection
HP takes your privacy and data seriously. We do not have access to any of your personal files on the laptop at any time during your subscription, and our support team will assist you in removing all data prior to you returning the laptop. Additionally, if there so happens to be any remaining data after you return, we always securely wipe and destroy the data before repurposing or recycling to keep you protected.
View our HP Privacy Statement for more information.
Flexible upgrades
Keep up with the pace of technology on your terms. Whether you want more computing power or the latest model, you have the option to select a new laptop after 12 months.1
Because little things make a big difference
At HP, we’re working to reach 75% circularity in HP products and packaging by 2030.
Up to 65% of laptop metals and 90% of packaging contain recycled materials.
Not ready for a laptop subscription?
Shop all HP laptops.
FAQs
About HP Laptop Subscriptions
What is an HP Laptop Subscription?
An HP Laptop Subscription makes it easier to get the latest laptop you want—and the dedicated support you need to keep it running like new. You receive a brand-new laptop, repair and replacement coverage, dedicated 24/7 Pro live support, and optional upgrades after 12 months - for one affordable monthly payment.
Why get an HP Laptop Subscription and not just purchase a laptop?
With an HP Laptop Subscription, you can get the latest tech, coverage and support, and upgrades - all at an affordable monthly price. The HP Laptop Subscription is an all-inclusive service that includes a new laptop, continuous coverage and dedicated 24/7 Pro live support, and upgrades after 12 months.
What is included in an HP Laptop Subscription?
With an HP Laptop Subscription, you get:
- Your choice of a brand-new HP laptop from one of our most popular models
- Expedited 24/7 Pro live support from a real, live HP expert
- Continuous laptop coverage
- Next-business-day replacement if you need it
- The option to upgrade to a new laptop after 12 months
What laptops are available with an HP Laptop Subscription?
There are four laptops available with the HP Laptop Subscription:
- HP 15” Laptop
- HP Pavilion 16” Laptop
- HP Envy 17” Laptop
- HP Spectre x360 14” Laptop
How many laptops can I subscribe to?
Each account can have up to one laptop subscription.
Is there a trial period?
You can try an HP Laptop Subscription for 30 days, risk-free, with no commitments. You can cancel your plan within the first 30 days after signing up and return all products to HP. HP will send an email with instructions and a pre-paid return shipping label. You may use the original packaging to return the product(s), or FedEx will provide return packaging. Non-return fees apply if the product(s) is not returned within 10 days of receiving the return shipping label (non-return fees depend on the product(s) in your subscription).
What if I want to cancel my subscription after the trial period?
If you cancel after the first 30 days but still within the first year, there is a cancellation fee equal to the remaining year’s payments. For example, if you cancel six months after enrollment, your cancellation fee will be equal to six months times your monthly payment.
You can cancel through your online HP Laptop Subscription account, or by contacting 24/7 Pro live support at 1-866-204-8618. Your subscription will remain active through your current monthly billing cycle and then will stop. You are required to return all products to HP. HP will send an email with instructions and a pre-paid return shipping label. You may use the original packaging to return the product(s), or FedEx will provide return packaging. Non-return fees apply if the product(s) is not returned within 10 days of receiving the return shipping label (non-return fees depend on the product(s) in your subscription).
HP 15"$19,99 monthly payment |
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HP Pavilion 16"$34,99 monthly payment |
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HP Envy 17"$44,99 monthly payment |
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HP Spectre x360 14"$54,99 monthly payment |
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What happens to my subscription products if I cancel?
If you cancel, you are required to return all products included in your subscription within 10 days of receiving the return label. Non-return fees apply for any product not returned to HP (non-return fees are based on the products in your subscription).
Can I get the services with the HP laptop I already own?
No. You will receive a new laptop with your subscription.
Is there an option to own the laptop?
No. There is no option to own the laptop you receive as part of your subscription. To purchase HP laptops, you can shop at our HP Store.
Getting Help
What happens if I have trouble with my laptop?
Our 24/7 Pro live support team is ready to help you with any issues you might have with your laptop. As long as your HP Laptop Subscription remains active, your laptop is covered. Our HP technicians know the ins and outs of your laptop and can help troubleshoot and repair warranty issues. For any issue that we cannot resolve over the phone, we’ll send you a new laptop the next business day as well as cover any return shipping costs for the laptop.
How do I contact support?
You can access dedicated 24/7 Pro live support anytime and talk to a real, live person – not a bot. (1-866-204-8618)
What is continuous laptop coverage?
Your laptop subscription includes a new laptop plus continuous coverage and 24/7 support as long as you are subscribed. We know unexpected things can happen, and we’ve got you covered. If the laptop has an issue, you can call our dedicated support team anytime. If we cannot fix it over the phone, we can ship you a replacement laptop the next business day at no additional cost. It's all included in your subscription.
Enrolling in an HP Laptop Subscription
How do I enroll in an HP Laptop subscription?
To enroll in a subscription, you will select a new laptop, create or sign in to your HP account, and provide billing and shipping information and your first month will be charged to your payment method. After the first 30 days, you will be automatically billed monthly for your subscription. Your subscription details are always available atMyAccount
Why do I need an HP ID to enroll?
An HP ID is required to enroll and allows you to securely manage your subscription and receive the services included in your HP Laptop Subscription.
What type of payment options are available?
You can enroll in a subscription using your debit or credit card.
How does the billing work with the HP Laptop Subscription?
Your first payment is charged when you sign up. Each monthly payment is automatically charged to your payment method. Sign in to MyAccount for all your HP Laptop Subscription information.
How fast can I get the new laptop included in the subscription?
Most laptops are delivered within three business days (if ordered before 2:30 PM Eastern Time M-F). Shipping times may vary.
What if I need help enrolling?
You can reach our enrollment support team and we will be happy to answer any question, big or small by calling 1-866-204-8618.
How were the laptop’s productivity, portability and entertainment features evaluated?
We know that shopping for laptops can be overwhelming, so we have added a scale to make it simple to compare laptops.
Productivity – This includes features such as the processor, memory, and storage. A powerful processor and greater amount of memory and storage space will improve the overall performance of the laptop and provide the speed and storage to run multiple programs, stream, work on large files, and more. If you are looking for a laptop to browse online, watch movies, or manage your household, a less powerful laptop could meet your needs.
Portability – Mainly, the size and weight of the laptop. A smaller size and weight can make it easier to carry your laptop to the office, school, coffee shop, or on an airplane – wherever you need to use it. A larger screen size is great for better viewability of movies, detailed reports, design files, etc., particularly when you do not need to travel with the device.
Entertainment – Speakers, display quality, and brightness features. Displays with higher resolution have more pixels and produce sharper images. If you stream movies or videos often or use design software or apps, these specs could be a key factor when choosing the laptop that is right for you.
Can I enroll in an HP Laptop subscription if I live outside the United States?
Right now, an HP Laptop Subscription is only available in the fifty United States. US territories and other countries are not currently supported.
How many laptop subscriptions can I get?
Currently, the limit is one laptop subscription per account.
What happens after the first 12 months?
After the initial 12 months, you can continue using your current laptop and there is no longer a cancellation fee if you decide to cancel. You also have the option to change or upgrade the laptop at any time after the first 12 months. Simply choose a new laptop, return the old laptop, and your subscription continues uninterrupted at the new monthly price based on the laptop you choose.
What happens to my data when I am finished with my laptop?
HP takes your privacy and data seriously. Our support team will assist you in removing all data prior to you returning the laptop. Additionally, if there happens to be any remaining data after you return, we always securely wipe and destroy the data before repurposing or recycling to help keep you protected.
What happens at the end of my subscription?
You are free to continue your HP Laptop Subscription for as long as you like. When you decide to end your subscription, simply cancel and return all devices included in your subscription. You are required to return all products to HP. HP will send an email with instructions and a pre-paid return shipping label. You may use the original packaging to return the product(s) or FedEx will provide return packaging. Cancellation and non-return fees may apply. See full Terms of Service. for details.
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