When buying a laptop outright, you have to pay for everything upfront, including extended protection if you so choose.

By subscribing, you can say goodbye to the upfront costs and hassles of owning, all for one predictable monthly price. The HP Laptop Subscription gives you the best laptop and accessories for today's you, with the option to switch to the latest in tech innovation after just 1 year. Or keep using the laptop you love until you’re ready for a change.

Plus, with 24/7 Pro Live support with continuous coverage, you have a human expert at your side every step of the way. If our experts can't fix it, you'll get a replacement as soon as the next business day.

No. There is no option to own or "buy out" the laptop you receive as part of your subscription.

Unlike a lease with an option to own-or-rent to own plan, with HP Laptop Subscription you pay a monthly fee and return your setup at the conclusion of your term.

If you don’t return the laptop or accessories, you’ll be charged a non-return fee:

To purchase an HP laptop, please visit HP Store .

Yes, you have 30 days from the day you sign up to check it out.

If you decide it’s not for you, simply cancel within the 30-day trial period and return your laptop and any accessories within 10 days to receive a refund.

After canceling, HP will send you an email with detailed instructions and a pre-paid return shipping label. You can use the original packaging for the return, or FedEx will provide return packaging if needed.

Please know that non-return fees may apply if the products are not returned within 10 days of receiving the return shipping label.

If you cancel after the first 30 days but still within the first year, there is a cancellation fee equal to the remaining year’s payments. For example, if you cancel six months after enrollment, your cancellation fee will be equal to six months times your monthly payment.

You can cancel through your online HP Laptop Subscription account, or by contacting 24/7 Pro live support at 1-866-204-8618. Your subscription will remain active through your current monthly billing cycle and then will stop.

You must return all products to HP within 10 days of canceling. We’ll send an email with instructions and a pre-paid return shipping label. Either use the original packaging, or FedEx can provide return packaging when dropping your products off.

Cancellation fees only apply to your subscription laptop or upgrade laptop for the first 12 months.

There is no option to “buy out” the laptop. Non-return fees will apply if the products are not returned within 10 days of receiving the return shipping label.

While the HP Laptop Subscription shares similarities with mobile phone plans by offering a monthly payment structure for a device with bundled services, there are distinct differences.

Unlike some mobile phone plans that may allow for a buyout option, the HP Laptop Subscription does not provide this option. Your monthly payments are calculated by the laptop and accessories you select.

Your monthly payment also covers 24/7 support with continuous coverage and next business day replacement shipping to keep your technology running smoothly. Plus, after one year, you can trade in your current laptop and upgrade to the latest technology.

The HP Laptop Subscription provides access to cutting-edge technology at a predictable monthly price without the commitment of owning tech as it loses value, allowing you to stay current with the latest advancements.

With the HP Laptop Subscription, your monthly cost is based on the HP laptop and accessories you choose when you sign up, plus sales tax where applicable.

There are no additional costs for 24/7 support with continuous coverage or as soon as next business day replacement.

If you opt to upgrade after 12 months, your monthly price will be based on the new HP laptop and accessories you select at that time.

If you choose to cancel your subscription after the 30-day risk-free trial but before the end of the 12-month period, a cancellation fee will apply.

Each household can have up to one laptop subscription.

You can continue your HP Laptop Subscription for as long as you like.

After the initial 12 months: You can continue using your current laptop at the same monthly price and there is no longer a cancellation fee if you decide to cancel. You also have the option to trade in and upgrade the laptop at any time. Simply choose a new laptop in MyAccount, return the old laptop, and your subscription continues uninterrupted at the new monthly price based on the laptop you choose.

If you choose to unsubscribe to the HP Laptop Subscription, you must cancel and return all your devices to HP to avoid any non-return fees. We’ll provide a pre-paid shipping label and instructions for how to complete your return.

If you cancel, you are legally required to return all products included in your subscription within 10 days of receiving the return label. Non-return fees apply for any product not returned to HP (non-return fees are based on the products in your subscription). There is no option to “buy out” the laptop and accessories. 

We take your privacy and data seriously. We do not have access to any of your personal files on the laptop at any time during your subscription, and our support team will assist you in removing and transferring all data to another device prior to you returning the laptop. We securely wipe and destroy the data before repurposing it or recycling to keep you protected—always.

View our HP Privacy statement.

When you’re ready to trade in your old laptop and upgrade to a new one, we will provide you with PCmover® Professional, a software that automatically moves your applications, files, settings, and user profiles from one laptop to your next.

Here’s how:
  1. Install PCmover® on both of your computers and follow the simple setup guide.
  2. Pair your computers with the PCmover® serial number. 
  3. Select what software, files, and settings you want to transfer to the new laptop.
  4. Start the transfer and let PCmover® do the rest.  

When you feel everything has transferred over to your new laptop, you can ship us back the old device.

No. Services of the HP Laptop Subscription are included with a new HP laptop as part of your subscription. However, you can separately purchase select HP Care Packs and Smart Friend extended protection services for your existing PC.

Enjoy uninterrupted connectivity and enhanced convenience with 5G capability integrated into your HP EliteBook 6 G1q and unlimited US domestic 5G service included in your HP Laptop Subscription.

With 5G, you automatically transition from home Wi‑Fi® to a reliable, fast, and secure connection wherever you need to go. There is nothing you need to do—it just works!

You can stay logged in to all your accounts, maintain a secure connection even in spotty Wi‑Fi® areas, and receive support from any location without worrying about connecting to public Wi‑Fi® or using your phone hotspot. With high-speed data comparable to home internet, you can download large files, conduct video calls, stream content, and game without constraints.

The 5G service is included in the monthly subscription price of the HP EliteBook 6 G1q. No other fees are required to use the 5G service.

Simply unbox the HP EliteBook 6 G1q, complete the Windows setup on the laptop and you’ll see that your 5G connection is available. It’s that easy to connect almost anywhere.

Having 5G service on your laptop is similar to having it on your mobile phone, offering seamless connectivity whether you’re at home on Wi‑Fi® or on-the-go without relying on public Wi‑Fi® or a hotspot.

Having 5G service included in the HP Laptop Subscription has some additional advantages. The 5G service included with the HP EliteBook 6 G1q laptop subscription has multi-carrier support, using the networks of the top three US carriers to keep you connected, unlike many mobile plans, which are limited to specific carriers. By leveraging multiple carriers, the service automatically seeks out the strongest signal available, ensuring you have a fast and reliable connection to support what you want to do.

Also, the larger 14” screen size of the HP EliteBook 6 G1q compared to mobile phones, maximizes your productivity or entertainment experiences, unlocking new possibilities to work, create and play almost anywhere.

The HP Laptop Subscription only supports domestic 5G service within the continental US, Alaska, Hawaii, and Puerto Rico. If you travel outside of the US, you will need to find a local internet connection or use your phone hotspot.

No. Only the HP EliteBook 6 G1q has 5G connectivity built into the laptop itself with the 5G service provided by HP.

No. You cannot connect the HP EliteBook 6 G1q to your own cell phone plan. The 5G service is included with the HP Laptop Subscription.

No. Only through the HP Laptop Subscription can you get the 5G service included on the HP EliteBook 6 G1q laptop.

Yes, with the HP EliteBook 6 G1q as part of the HP Laptop Subscription, the domestic 5G service is unlimited while in the continental US, Alaska, Hawaii, and Puerto Rico. During congestion, customers may notice reduced speeds until the next bill cycle due to data prioritization.

With your HP Laptop Subscription, our 24/7 Pro live support team is here to help with any questions about the HP EliteBook 6 G1q including helping walk you through how to use the 5G service.

HP AI Companion is a personal assistant generative AI tool that provides instant answers and secure file analysis right on your device.

You can analyze sensitive files, ask questions on the go, and call on the intelligence of AI for all your everyday tasks.

Ask anything and analyze your selected personal files. On device (with 32GB RAM minimum) ensures your sensitive queries and valuable information remain private and works without an internet connection for productivity from anywhere. While cloud powered capabilities enhance insights by optimizing for more accuracy.

Personalize your PC to fit your needs. Write a prompt for Perform Assistant then let it instantly update over 200+ PC settings—including audio, video, and more—so you can stay focused.

For more info about HP AI Companion, access FAQ here.

Poly Camera Pro can help you improve your video quality and perfect your video image. It integrates with various video conferencing platforms like Microsoft Teams and Zoom, allowing you to switch between applications while maintaining consistent settings.

Some key features include:

• Video quality enhancement options that enable you to customize camera resolution and frame rate, ensuring optimal video quality tailored to your specific needs.
• AI-powered background modes, like Portrait, Privacy, or Replace which help minimize distractions by intelligently adjusting the background during video calls.
• Auto Framing functionality so you’ll stay in the center of the frame, even if you move around.

To learn more about getting started, go here.

Our dedicated 24/7 Pro live support team is here to help with any questions about your Next Gen AI PC. Whether you need guidance on using specific features or require troubleshooting assistance, our team is here to provide comprehensive support and walk you through using your Next Gen AI PC effectively.

With the HP OmniBook X Flip, you easily switch from laptop, tent, tablet, or reverse mode. Find the perfect angle for your needs:

• In laptop mode, the backlit keyboard provides a comfortable typing experience, enhancing productivity.
• Switch to tablet mode for effortless multimedia enjoyment and gaming with the touch of your fingertips.
• Use the tent or reverse mode for a hands-free viewing experience, perfect for streaming content, video calls, or presentations.

One of the key distinctions between Windows 11 Pro versus Home is the security features.

Windows 11 Pro has BitLocker Drive Encryption, a security tool that safeguards your data in case of device loss or theft, while Windows 11 Home does not. With BitLocker your device and data are automatically encrypted, ensuring that unauthorized users cannot access your system or sensitive information, providing an extra layer of protection for your peace of mind.

To learn more about the differences, go here.

From everyday technical help to the rare device issue, you’re fully supported and protected—no ifs, ands, or bots. Live experts dedicated to your HP Laptop Subscription are available day or night. As long as your HP Laptop Subscription remains active, your laptop and accessories are covered.

Our HP technicians know the ins and outs of your laptop and can help troubleshoot warranty issues. For issues that we cannot resolve over the phone, we’ll ship you a new laptop or accessory as soon as the next business day as well as cover any return shipping costs for the laptop.

We know unexpected things can happen, and we’ve got you covered. If the laptop or accessory has an issue, you can call our 24/7 Pro live support team anytime. If we cannot fix it over the phone, we can send you a replacement laptop or accessory as soon as the next business day at no additional cost. It's all included in your subscription.

You can access our dedicated 24/7 Pro live support team anytime and talk to a real, live person (not a bot) at 1-866-204-8618.

The soft credit check assesses your eligibility for the HP Laptop Subscription, without impacting your credit score. We do not receive your credit score or personal credit information.

To qualify for the HP Laptop Subscription, you need a minimum credit score of 650 with TransUnion. In addition, we also run fraud prevention checks.

If your credit is frozen with TransUnion you'll need to temporarily lift the freeze before proceeding with enrollment.

An HP account (HP ID) is required to enroll and allows you to securely manage your subscription and receive the services included in your HP Laptop Subscription.

You can enroll in a subscription using your debit or credit card.

You can reach our enrollment support team by calling 1-866-204-8618 and we will be happy to answer any questions.

Right now, an HP Laptop Subscription is only available in the 50 United States. US territories and other countries are not currently supported.

Most laptops are delivered within three business days (if ordered before 2:30 PM Eastern Time M-F). Shipping times may vary.

At this time, you can only add accessories when you initially sign up for the HP Laptop Subscription.

Your first payment is charged when you sign up. Each monthly payment is automatically charged to your payment method. Sign in to MyAccount for all your HP Laptop Subscription information.